Yearly Archives: 2009

29Dec/09

Higher Laws of Human Growth

The concept of “Personality Development“ is well known to all teachers of self-development. But not many among them are aware of the deeper laws that govern the process of this development. In this article a modern Indian yogi brings out with great clarity and insight these higher laws for human growth.

Power of the Person

You see what is happening all around us. The world is one of influence. Part of our energy is used up in the preservation of our own bodies. Beyond that, every particle of our energy is day and night being used in influencing others. Our bodies, our virtues, our intellect, and our spirituality, all these are continuously influencing others; and so, conversely, we are being influenced by them. This is going on all around us. Now, to take a concrete example: a man comes, you know he is very learned, his language is beautiful and he speaks to you by the hour – but he does not make any impression. Another man comes, and he speaks a few words, not well arranged, ungrammatical perhaps; all the same, he makes an immense impression. Many of you have seen that. So it is evident that words alone cannot always produce an impression. Words, even thoughts, contribute only one-third of the influence in making an impression, the man, two-third. What you call the personal magnetism of the man – that is what goes out and impresses you.

Coming to great leaders of mankind, we always find that it was the personality of the man that counted. Now, take all the great authors of the past, the great thinkers. Really speaking, how many thoughts have they thought? Take all the writings that have been left to us by the past leaders of mankind; take each one of their books and appraise them. The real thoughts, new and genuine, that have been thought in this world up to this time, amount to only a handful. Read in their books the thoughts they have left to us. The authors do not appear to be giants to us, and yet we know that they were great giants in their days. What made them so? Not simply the thoughts they thought, neither the books they wrote, not the speeches they made, it was something else that is now gone, that is their personality. As I have already remarked, the personality of the man is two-third, and his intellect, his words, are but one-third. It is the real man, the personality of the man, that runs through us. Our actions are but effects. Actions must come when the man is there; the effect is bound to follow the cause.

The ideal of all education, all training, should be this man-making. But, instead of that, we are always trying to polish up the outside. What use in polishing up the outside when there is no inside? The end and aim of all training is to make the man grow. The man who influences, who throws his magic, as it were, upon his fellow-beings, is a dynamo of power, and when that man is ready, he can do anything and everything he likes: that personality put upon anything will make it work. Now we see that though this is a fact, no physical laws that we know of will explain this. How can we explain it by chemical and physical knowledge? How much of oxygen, hydrogen, carbon – how many molecules in different positions, and how many cells, etc., can explain this mysterious personality? And we still see, it is a fact, and not only that, it is the real man; and it is that man that lives and moves and works, it is that man that influences, moves his fellow-beings and passes out, and his intellect and books and works are but traces left behind. Think of this. Compare the great teachers of religion with the great philosophers. The philosophers scarcely influenced anybody’s inner man, and yet they wrote most marvellous books. The religious teachers, on the other hand, moved countries in their lifetime. The difference was made by personality. In the philosopher it is a faint personality that influences; in the great Prophets it is tremendous. In the former we touch the intellect, in the latter we touch life. In the one case, it is simply a chemical process, putting certain chemical ingredients together which may gradually combine and under proper circumstances bring out a flash of light or may fail. In the other, it is like a torch that goes round quickly, lighting others.

The science of Yoga claims that it has discovered the laws, which develop this personality, and by proper attention to those laws and methods, each one can grow and strengthen his personality. This is one of the great practical things and this is the secret of all education. This has a universal application. In the life of the householder, in the life of the poor, the rich, the man of business, the spiritual man, in everyone’s life, it is a great thing, the strengthening of this personality.

Subtle is the Lord

They are laws, very fine, which are behind the physical laws, as we know. That is to say, there are no such realities as a physical world, a mental world, a spiritual world. Whatever is, is one. Let us say, it is a sort of tapering existence, the thickest part is here, it tapers and becomes finer and finer; the finest is what we call spirit; the grossest, the body. And just as it is here, in the microcosm, it is exactly the same in the macrocosm. This universe of ours is exactly like that; it is the gross external thickness, and it tapers into something finer and finer until it becomes God.

We also know that the greatest power is lodged in the fine, not in the coarse. We see a man take up a huge weight, we see his muscles swell, and all over his body we see signs of exertion, and we think the muscles are powerful things. But it is the thin thread-like things, the nerves, which bring power to the muscles; the moment one of these threads is cut off from reaching the muscles, they are not able to work at all. These tiny nerves bring the power from something finer still – thought, and so on. So, it is the fine that is really the seat of power. Of course we can see the movements in the gross; but when fine movements take place, we cannot see them. When a gross thing moves, we catch it, and thus we naturally identify movement with things which are gross. But all the power is really in the fine. We do not see any movement in the fine, perhaps because the movement is so intense that we cannot perceive it. But if by any science, any investigation, we are helped to get hold of these finer forces which are the cause of the expression, the expression itself will be under control. There is a little bubble coming from the bottom of a lake; we do not see it coming all the time, we see it only when it bursts on the surface; so, we can perceive thoughts only after they develop a great deal, or after they become actions.

We constantly complain that we have no control over our actions, over our thoughts. But how can we have it? If we can get control over the fine movements, if we can get hold of thought at the root, before it has become thought, before it has become action, then it would be possible for us to control the whole. Now, if there is a method by which we can analyse, investigate, understand and finally grapple with those finer powers, the finer causes, then alone is it possible to have control over ourselves, and the man who has control over his own mind, assuredly will have control over every other mind. That is why purity and morality have been always the object of religion; a pure, moral man has control of himself. And all minds are the same, different parts of one Mind. He who knows one lump of clay has known all the clay in the universe. He who knows and controls his own mind knows the secret of every mind and has power over every mind.

The Path of Accelerated Evolution

Each man in his childhood runs through the stages through which his race has come up; only the race took thousands of years to do it, while the child takes a few years. The child is first the old savage man – and he crushes a butterfly under his feet. The child is at first like the primitive ancestors of his race. As he grows, he passes through different stages until he reaches the development of his race. Only he does it swiftly and quickly. Now, take the whole of humanity as a race, or take the whole of the animal creation, man and the lower animals, as one whole. There is an end towards which the whole is moving. Let us call it perfection. Some men and women are born who anticipate the whole progress of mankind. Instead of waiting and being reborn over and over again for ages until the whole human race has attained to that perfection, they, as it were, rush through them in a few short years of their life. And we know that we can hasten these processes, if we be true to ourselves.

If a number of men, without any culture, be left to live upon an island, and are given barely enough food, clothing and shelter, they will gradually go on and on, evolving higher and higher stages of civilisation. We know also, that this growth can be hastened by additional means. We help the growth of trees, do we not? Left to nature they would have grown, only they would have taken a longer time; we help them to grow in a shorter time than they would otherwise have taken. We are doing all the time the same thing, hastening the growth of things by artificial means. Why cannot we hasten the growth of man? We can do that as a race. Why are teachers sent to other countries? Because by these means we can hasten the growth of races. Now, can we not hasten the growth of individuals? We can. Can we put a limit to the hastening? We cannot say how much a man can grow in one life. You have no reason to say that this much a man can do and no more. Circumstances can hasten him wonderfully. Can there be any limit then, till you come to perfection? So, what comes of it? That a perfect man, that is to say, the type that is to come of this race, perhaps millions of years hence, that man, can come today.

All great Incarnations and Prophets are such men; they reached perfection in this one life. We have had such men at all periods of the world’s history and at all times. Quite recently there was such a man who lived the life of the whole human race and reached the end – even in this life. Even this hastening of the growth must be under laws. Suppose we can investigate these laws and understand their secrets and apply them to our own needs; it follows that we grow. We hasten our growth, we hasten our development, and we become perfect, even in this life. This is the higher part of our life, and the science of the study of mind and its powers has this perfection as its real end.

The utility of this science is to bring out the perfect man, and not let him wait and wait for ages, just a plaything in the hands of the physical world, like a log of drift-wood carried from wave to wave and tossing about in the ocean. This science wants you to be strong, to take the work in your own hand, instead of leaving it in the hands of nature, and get beyond this little life.

- Swami Vivekananda

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29Dec/09

People: The Ultimate Bottomline

This recognition of the importance of “people-factor” dawning on the new age manager is not a eureka of rocket science; it is simple common sense which every manager knows instinctively but mostly ignores in practice. However, if the corporate leaders want to realize fully the human potential in their organizations they have to pay priority attention to those parts of the human consciousness which can lead to the highest human well being, fulfillment and creativity.

“People are our greatest assets” – How many times we have heard this statement in management-speak and thought? But, whatever may be the lofty ideas floated in HRD circles, for all practical purposes, the modern corporate mind views the employee as a more or less dispensable knowledge-skill engine for enhancing productivity. When the cost of the human factor begins to pinch into the bottom-line, even a little, than all the benign slogans on the ‘people-factor’ are thrown aside and a ruthless pragmatism takes over. As Wayne F. Cascio, professor of Management at University of Colorado points out: “Unfortunately, when confronted with the need to reduce costs, many of the same executives who tout people as their ‘greatest asset’ see those assets ripe opportunities for cutting cost.” Corporate world cannot fully realize its full human potential as long as it looks at human beings in such a narrowly pragmatic angle. The old management paradigm viewed the employee as a pair of hands. And the new paradigm looks at the employee as a mind or living computer which can generate ideas. But there is not much change in the essential attitude which remains predominantly pragmatic. To be pragmatic is necessary and legitimate in business. But there is a higher pragmatism which in the long-term can lead to better results.

This higher pragmatism views human being not as a “resource” to be managed or knowledge, skill and productivity engine created to fill the coffers of the organization and its deadline or bottomline. The human organism is a complex living entity with a sacred essence, created for a higher purpose. Most of wisdom-tradition of the world agree that this purpose is a progressive unfolding of the human potential, culminating in fully blossomed flowers of humanity.

The need for developing the human potential is now recognized in management but with an eye on the bottom-line and the conception of human potential is a little narrow. As we have said earlier, the new management paradigm views employees as a source of knowledge, skill and ideas or in other words as a thinking and pragmatic mind and will which can generate or innovate ideas and implement or execute them. These are undoubtedly important faculties or potentialities of human beings especially for a pragmatic institution like business. But they are not the whole of human being or exhaust the entire range of human potential.

There is in everyone of us an ideal, ethical and aesthetic intelligence with an inborn sensitivity to higher values like truth, beauty and goodness; an intuitive intelligence with a more direct access to knowledge than the rational mind; a subliminal mentality with a much greater capacity for knowledge, feeling and action than our surface consciousness tethered to our body. Beyond or behind all these lies many layers of spiritual consciousness which hold the key to our highest perfection and fulfillment. The higher pragmatism which we have mentioned earlier will make a conscious effort to make people aware of these superior ranges of consciousness within them and help them to express their greater potentialities in their work-life. If and when we are able to do this, it will have two results: first of all it will considerably enhance the pragmatic effectiveness of the individual and organization in terms of efficiency, productivity, innovation or knowledge; secondly it will lead to a qualitatively superior corporate life infused with the values and ideals of our higher ethical, aesthetic and spiritual nature.

The key to this integral self-actualization lies in the Science of Yoga or to be more specific a system of education, training and development based on the principles of yoga. In this yogic approach the main emphasis will be on the process of human flowering and its self-expression in life and not on its results on the bottomline. If we are able to create the right environment, systems and the process which can trigger and sustain this integral human flowering, then the results in the bottom line is bound to follow, like the tree from the seed.

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Harvesting Human Growth: A Consciousness Perspective

Human growth has to be harvested in the soil of consciousness. A synoptic overview of the stages and factors which govern the growth of consciousness.

Key Perspectives

Three stages of growth; six factors of growth; yoga of the Future.

A human being is in its essence a consciousness. So all human growth has to be viewed in terms of developing the potential of human consciousness. This article examines the principles and process of this growth from an evolutionary perspective.

Stages of Growth
The first step in harvesting human growth is to understand clearly the stages of growth. There are three major stages in human evolution. The first stage of evolution is driven predominantly and compulsively by the instincts, needs and desires of our physical and sensational being. At this stage there is only a modicum of evolutionary progress established by the ordinary experiences of life. And the movement of progress is slow and tedious like a journey in a bullock-cart.

At the second stage there is a more conscious effort by our intellectual, ethical and aesthetic being to understand the laws, aims, ideas and values of life and govern our life according to these higher mental verities. This is the stage of evolution guided by the law, Ideas and Ideals, by knowledge and values, through education, science, philosophy, ethics, art, social organisation, etc. There are two sub-stages in this mental phase of evolution. First, the stage that develops the pragmatic mind, which brings efficiency, productivity, power and prosperity to the outer life of the individual and the community. Second, the phase that develops the ideal, ethical and aesthetic mind and brings a better quality to the inner as well as the outer life of the individual and the collectivity. At this stage of evolution the pace of progress is faster, which means a more conscious and rapid flowering of the human potential and its self-expression in life. If the first stage can be compared to a journey in a bullock-cart, this second stage is like travelling in an automobile.

The third stage is the flowering of the intuitive spiritual mind in religion, mysticism and yoga. With religion, the spiritual aim of human evolution becomes more or less intuitive but the method and process of realisation are not fully grasped. In mysticism, both the aim and method have become more or less fully conscious and clear. In Yoga, we take a further step with the development of a systematic and scientific path and methodology for a rapid, conscious and self-directed evolution towards our spiritual destiny, leading to a further acceleration of the pace of evolution. The Yogi is no longer travelling in the bullock-cart of needs and desires or in the automobile of Ideas, but flies jet-set in his soul towards the divine goal.

Factors of Growth
This brings us to the pragmatic question: what are the factors that bring about this evolutionary progress? We may identify six major factors of growth – Consciousness, Ideals, Concentration, Progress, Liberty, and Wellness.

The first factor is increasing Consciousness . The essence of consciousness is Awareness. Increasing consciousness means growing self-awareness, that is awareness of all the parts and layers of our being, from the lowest physical to the highest spiritual. We have to become fully conscious of our four-fold being – our body, life, mind and spirit and all their powers, faculties, qualities and potential. First is our material base, the physical organism, the body; second, the life-force in us which is the source of our sensations, emotions, desires and vital energy; third, our mental apparatus made up of thoughts, perceptions, ideas, understandings; and finally, the fourth dimension, our spiritual self, the deepest and innermost essence of our being. This growing self-awareness is the basis of self-mastery, which is mastery over the forces and faculties of our consciousness, for we can only master what we know and command what we have mastered. This discipline of self-management is the foundation for managing others. Someone who cannot manage himself cannot manage others and is therefore unfit to be a leader. Thus, someone who has attained self-mastery is a natural leader because he or she radiates a subtle psychological power and authority, which commands spontaneous respect and obedience.

This growth of consciousness should not be confined to the self within but also extend outwards to the world around. An alert, detached, objective, scientific and impersonal awareness of the world within and around us, growing constantly deeper, wider and all-embracing is the nature of the discipline to be pursued to become a totally conscious being.

The second factor is an aim or Ideal, which gives unity of purpose to our life and leads to the integration of the individual and collective organism around a focal point. This ideal can be a standard of perfection or a system of values or a vision, mission or goal. The nature of the Ideal and the path of realisation will not be the same for all individuals or the collectivity. It will vary according to the nature of the human organism and its evolutionary status. For example, an ideal and the path that help the individual to progress from the first to the second stage of evolution will be different when the individual progresses from the second to the third stage.

The ideal for the third stage is again different, requiring some form of inner spiritual liberation and transformation and the path towards it would require internalising of consciousness and a complete elimination of ego and desire, even the moral ego and desire to do good to others. Ideals for the growth from the first to second stage could be the motives of the vital and pragmatic mind like power, wealth, enjoyment, achievement or mastery over the forces of life and the environment but with an emphasis on social responsibility and ethical self-control. And this first stage of growth can be achieved with ego and desire but by subordinating them to a higher mental, moral or social ideal. Similarly, ideals for the different types of organisations – educational, research, religious, commercial, political, social, military or policing – cannot be the same. For example non-violence can be an ethical ideal for a religious organisation, but it cannot be the ideal for a military or policing organisation. However as the human soul passes from the first stage to the second and third stages, the ideals have to be raised beyond mundane and material interests to the mental, moral and spiritual levels.

The third factor is Concentration, the ability to focus our will and all the energies of our consciousness on a single task, activity, aim, or ideal, thereby minimising wastage of energy and resources and maximising the possibilities of self-actualisation. The Mind is also a form of Energy like Matter and when this mental energy is scattered, diffused in uncontrolled and useless chattering it is at the lowest and most inefficient level of functioning. On the other hand when this mental energy is controlled, free from useless, wasteful and disturbing thoughts, focused and concentrated at a point, it functions at its highest potential. The act of focusing the mind increases and multiplies the cognitive and penetrative power of its energy. The other important factor, one not well recognised, is that concentration reduces the time taken to do a task.

The fourth factor is Progress, which means a constant effort towards progressive perfection, or to use the management terminology “continuous improvement”, in the inner being and outer life of the individual and the collectivity. The outer progress is seen in the constant growth of skills, knowledge, efficiency, productivity and professional competence in work and action. The inner progress means a similar growth in the psychological, moral, aesthetic and spiritual realms, measured in terms of values, character, wellness, integration of the personality, and the faculties, powers and potential of consciousness.

Here the main emphasis has to be on values and character. Light and clarity in the mind; kindness, compassion and generosity in the heart; firmness and strength in the will; courage, energy and enthusiasm in the vitality; harmony between thought, feeling, will and action; aspiration for truth, beauty and goodness in the soul and the whole being integrated around this higher aspiration of the soul – these are the contours of character. Inner growth means progress in building character.

The inner foundation of ethics, morality and character is the spiritual source of our being. Ethical and moral behaviour becomes entirely selfless and perfect only when it flows spontaneously from its spiritual source. This is the reason why in Indian spiritual tradition, moral development is only considered a preparation and a means for spiritual growth and perfection. However in our integral perspective, inner growth at the moral or spiritual level should not remain self-contained within. It must express itself in every activity of the outer life so that individual progress becomes the engine driving social progress. For this to happen all the expressive instruments of consciousness, such as the faculties of thought, feeling, will, action, imagination, intuition and communication, have to be fully developed.

The fifth factor is Liberty, both inner and outer. Outwardly liberty means to create an environment in which each individual can grow towards his highest potential, with minimum rules and restrictions and maximum possible freedom or to use the modern terminology, Empowerment. This includes the freedom to think, innovate, express, decide, organise, experiment and learn by making mistakes. But this outer freedom is not enough to realise the full creative potential of human beings. There must also be inner freedom from psychological bondage. There are three major forms of inner bondage – first is the negativities of various kinds like greed and lust, selfishness and jealousy; second is the attachment to people and things and to fixed or biased dogmas, opinions, ideas, ideals, prejudices; third is the compulsive habit of the mind towards dispersion, restlessness, aimless and repetitive or mechanical thinking. We must note here that this inner freedom is not a matter of morality or idealism. It has practical consequences for unleashing the creative energies of people. The inner bondages we have described, confines the psychological energies of people within the narrow grooves of their tiny little ego, throttles their creative energies and prevents the free flowering of the emotional, aesthetic and intuitive intelligence. So, if we can attain a certain amount of freedom from these psychological bonds through inner disciplines like self-control, concentration, inner peace and detachment, it releases the creative energies of people.

The sixth factor is Wellness. Growth without human wellness is unsustainable, for an increasing inner and outer wellness is the sign and index of a true and balanced growth. The corporate world seeks growth mainly in efficiency, productivity, outer expansion and wealth-creation. Though these aims are legitimate for business, when they cause too much stress, strain and tension, turmoil, pain and social disruption then they cannot be sustained in the long run. So corporations have to make as much systematic and planned effort in achieving inner and outer human wellness as they do in achieving bottom-line results like productivity and profit.

Yoga of the Future
These six factors of growth can be applied to any aspect or activity of human life. For example, any activity performed unconsciously and mechanically, with a scattered mind, without any unifying ideal or effort for progress, belongs to the first stage of evolution. Such an activity brings very little progress for the individual or the collective. But the same activity when it is performed with full consciousness, total concentration, with a clear understanding of its evolutionary purpose, with an effort towards progressive perfection and a striving towards a higher ideal of truth, beauty or goodness or any other ideal in harmony with the eternal and universal laws of life, it becomes Yoga and a means for rapid and conscious evolution of the individual. Such an activity brings spiritual as well as pragmatic benefits. It not only leads to the psychological and spiritual development of the person doing the activity, but also enhances the efficiency, productivity and quality of the activity. For, an activity which is done with consciousness, concentration, knowledge and understanding is done better and more efficiently than when it is performed mechanically and with a distracted mind.

This holistic vision of growth, applied comprehensively to the individual and collective life, will be the Yoga of the future. And in this life-embracing vision of Yoga, the distinction between the “secular” and the “spiritual” disappears. It doesn’t ask us to outwardly renounce the world and run to an ashram, mountain top or forest in order to progress spiritually. Every activity of human life – activities of knowledge, production, organisation, relationship, community, work-place, market and the shop-floor – can be a means of yoga, a means for conscious self-development, progress, learning and experimentation in higher evolution. But for this to happen, all these activities have to be given a higher direction by bringing to them the six factors of progress we have described.

M.S. Srinivasan

The author is a Research Associate at Sri Aurobindo Society and on the editorial board of Fourth Dimension Inc. His major areas of interest are Management and Indian Culture.

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15Dec/09

Nurturing People – Best Practices

The key to long-term success of an organization lies in how its management deals with and nurtures people. Here are some examples of effective people-management attitudes, values and practices from successful and progressive organizations and leaders.

Corporate Democracy
In Brazil Ricardo Semler runs Semco, an equipment manufacturing Company. Virtually everyone in the company sets his or her own hours. Some employees with particularly valuable skills make higher salaries than their bosses without being in the management track. There is no hierarchy to speak of, except titles like, counsellors or associates. Employees make most of the important corporate decisions. When supervisory people are hired they are interviewed and evaluated by their future subordinates. There is a complete openness of information. The financial data of the company is shared with the workers. Company provides classes to workers on financial analysis so they may understand the financial condition of the company. Semco’s combination of democracy, profit-sharing and open information has created one of Brazil’s fastest growing companies. It was voted the best company in which to work and has a profit margin of 10 percent.

An example of corporate democracy from Semco. Workers of the Company, not real estate agents, found three prospective sites, for a division of Semco. Then everyone from the division got into buses to visit the sites. The employees voted for one building that management didn’t really want because it was across the street from a plant with one of the worst labour records in Brazil. But after the plant was purchased, the workers’ productivity flourished as they had designed the factory for flexible manufacturing. Within four years after moving into the new site, workers’ productivity per employee jumped from $14,200 to $37,500. (1)

Caring for people
Doug Greene, founder and CEO of New Hope Communications, provides some of the best illustrations of how business can be done in a different way. He expressed his values in his suggestion to employees as to the three principles for relating to people: “Be kind, be kind, be kind.” Then the New Hope workers began to realize that often they weren’t being honest in order to somehow be kind. So they changed the exhortation to “Be kind, be honest, be kind.” Then Greene wanted to emphasize the joy of business, so they changed the watchwords to “Be kind, be honest, have fun.”

In order for the company and all its participants to individually know how things are going, New Hope has experimented with a five-part paycheck, consisting of four questions in addition to the check. This allows everybody to assess how they are doing, not only in terms of money but in terms of other aspects of the meaning and value of work. Accompanying one of the two paychecks each month are these four types of questions:

1. Are you happy with your financial or economic package?
2. How do you feel about your relationships here, the people you work with and come in contact with?
3. How do you feel about the skills you are developing?
4. How do you feel about the experience of the job overall? Are you at the right place at the right time in your life?

Greene and the people at New Hope struggle with the form of the questions and ways to  learn more from the answers both individually and organizationally. But they find that the growth of the organization and the people in it is enhanced by this kind of questioning. (2)

Just before Christmas in 1995, the Malden Mills plant burned to the ground. Rather than close the facility and layoff the 3000 workers, CEO of Malden, Feuerstein announced that he would keep all employees on the payroll for a month while he started rebuilding the facility. When the month was over, he extended the pay period for a second month and then a third. He encouraged his employees to contribute ideas to make the new facility even more effective than the destroyed one. By March most of the employees had returned to full-time work. This not only prevented a major catastrophe for his employees, but for the entire community, which depended on Malden as its major employer. This cost Feuerstein several million dollars. One of his employees commented: “Another person would have taken the insurance money and walked away… but he was not that type of person.”

When Feuerstein was asked by Parade Magazine, what set him apart from other CEOs, he responded:
“The fundamental difference is that I consider our workers an asset, not an expense. I have a responsibility to the workers, both blue-collar and white-collar. I have an equal responsibility to the community. It would have been unconscionable to put 3000 people on the stress and deliver a deathblow to the cities of Lawrence and Methuen. Maybe on paper our company is worth less on Wall Street, but I can tell you, it’s worth more.” The heroism of men like Feuerstein provide a role model to guide business leaders as they evaluate their own management thinking. (3)

This is a report of mid-level employers of Mustang Communication; a professional service company on their management and organization.

This place focuses on its people. Our management regularly interviews all levels. They care about where the people have come from and where they are going.

As a mid-level team leader you get judged on creating a collaborative culture for your team, not only by doing the work but also by being a sounding board for your team.
Our mentality is to be people who are open-minded and can roll with the punches. People who just want a job fail here. If you stay here, you are constantly asked, “Are you happy with what you are doing? Do you want to work on other pieces of business?” You have to be enthusiastic. You have to want to grow.

Management works hard to find out what people like and they try to be accommodating. Employees can say what they want to do next. Management listens, and while it is a gradual process, they try to accommodate you and they explain what’s happening along the way.

Management leads by example. They do provide incentives and they give good raises. But they also pay attention. They give pats on the back, spot bonuses. Our top manager is always walking the hall. Her enthusiasm is contagious. She will bend over backwards to make this a good place. You know you are appreciated. All the managers practice this. You are proud to be here.(4)

A Compilation

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